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FREQUENT QUESTIONS

OUR ANSWERS

We have collected your most frequently asked questions and we answer them quickly and concisely. If they do not cover you do not hesitate to contact us for clarification.

MY ACCOUNT

HOW DO I CREATE AN ACCOUNT?

You can go to my account page to create your account. Also, in case of purchase of products from us, you can create an account during the implementation of the process.

HOW DO I CHANGE MY PASSWORD?

To change your password, click on “My Account” at the top right of the webpage and then select “User Profile”.

HOW DO I CHANGE MY CONTACT DETAILS?

To change your contact information, click on “My Account” at the top right of the webpage and then select “Contact Information” to make the changes you want.

ORDERS

DO I NEED TO CREATE AN ACCOUNT TO ORDER?

No, you do not need to create a personal account to order at erminabrunella.com. By selecting “Fast Payment” you make your purchases without creating an account. However, creating your personal account allows you to save personal information and shipping addresses so you do not have to write them down on each of your orders, and use the Wish List.

HOW CAN I ORDER AT ERMINABRUNELLA.COM?

The ordering process in our online store is as easy as buying from a physical store. Choose a category or collection and browse the large collection of our products. You can use the filters in the left menu to narrow the results to your liking. When you find the product you like, click on it to enter the page with the detailed description. From there, click on “Add to Shopping Cart” and the item will be selected for purchase. When you are done with your purchases, go to the Shopping Cart and click “Pay” to start the order completion process.

ΕΙΝΑΙ ΑΣΦΑΛΕΣ ΝΑ ΨΩΝΙΣΩ ΣΤΟ ERMINABRUNELLA.COM;

The website erminabrunella.com uses the most modern and advanced internet security technologies through collaborations with the largest and most trusted companies in the field. Some of these are Verified by Visa, MasterCard Secure Code and other highly encrypted services.

SHIPPING

WHAT HAPPENS IF I AM ABSENT DURING DELIVERY?

If you are absent during the delivery, the distributor will leave a note with his contact details so that you can arrange to spend again at a time that will serve you best.

WHAT SHIPPING OPTIONS DO I HAVE?

All our items are sent exclusively by courier. This way you can know that your order will arrive safely.

WHEN WILL I RECEIVE MY ORDER?

The duration of the shipment is determined by the country of destination. For Greece it is usually 1-3 working days.

ARE SHIPMENTS POSTED AT POST OFFICES?

Unfortunately we do not deliver to mailboxes or military bases.

PAYMENTS

IS VAT INCLUDED ON THE INTERNET MARKETS?

Yes, VAT is included in the online purchases and is integrated in the price of our products.

HOW MUCH WILL MISSION OF MY ORDER COST?

Shipping costs vary depending on the country of destination and the size of the final package. You will always know the shipping cost before the final charge of your order.

RETURNS

WHAT DO I DO IF I HAVE A PROBLEM WITH A PRODUCT?

All our products go through strict quality controls. However, if you encounter any problems, you can contact us.

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