Terms and conditions
1. Website Services
1.1 Subscribe to the Newsletter.
1.2 Contact Form.
1.3 Creating a User Account
1.4 Participation in competitions and draws.
2. General Terms of Transactions
These General Terms and Conditions (hereinafter referred to as the “GOS”) are intended to set out in a clear, unambiguous and comprehensible manner, respecting the principle of good faith and the provisions governing the validity of legal acts, the terms governing and regulating its relations. Company with the respective user and / or customer, in accordance with the relevant legislation for Consumer Protection (Law 2251/1994, Law 4512/2018), Electronic Commerce (PD 131/2003) and the Protection of the Individual from the Processing of Personal Data (General Data Protection Regulation (EU) 2016/679 (hereinafter “GCC”), Law 4624/2019 as well as the Decisions, Instructions and Opinions of the Personal Data Protection Authority), as in force today .
2.1 Items for sale
The products sold through this website are products of the Company (hereinafter the “Products”). The characteristics and other accompanying elements (eg indicative of the existence of warranty, identity, any instructions, etc.) of the products sold are available and you can be informed by following the search instructions listed on this website and selecting (click) the name of the corresponding product. The prices listed in the relevant catalogs next to each product include VAT (24%). These prices refer to the Products and the quantities which are available in the Company’s warehouse, while the Store reserves the right to adjust the prices without notice.
2.2 Submission / Cancellation of order
The submission of an order for Products constitutes a binding offer to purchase the said Products at the total price indicated at the time of submission of the order, as it includes VAT, packaging and shipping costs, other applicable charges and any discounts to which you are entitled as a guest / customer. Your order is completed upon acceptance by the Company by sending a written confirmation email to you at the email address you indicated when submitting that order. Otherwise, if you do not receive a confirmation message of your order, please contact the Store immediately at [email protected] in order to request the successful completion of your order.
This site uses a mechanism to cancel an order (in whole or in part) that has already been registered and has not yet been delivered. For any cancellation of an order (in whole or in part) you should send an e-mail to [email protected] or call 210 3219831 or 6944865471. This option is offered to you until we inform you about the shipment of your order . Cancellation is not possible after this time.
The payment of each order is made with absolute security using a credit or debit card of any bank through SSL (Security Certificate & SSL Technology), the confirmation of which is done through the 3D Secure Network system of VISA and MASTERCARD. It is also possible to pay by cash on delivery.
The Company has taken all the necessary measures for the security of transactions using your credit card. However, in the event that your credit card has been proven to have been fraudulently used, your charge may be canceled at your request by the Bank that issued your credit card, which should investigate your complaint or complaint. For this reason, as soon as you realize that this has happened, you have the obligation to inform the issuing Bank, in order to cancel it and to exclude its use by unauthorized persons.
2.4 Method – Time – Shipping costs
The Products are of excellent quality that meet the international standards and quality of Ermina Brunella, are carefully packaged and are immediately deliverable at the Company’s premises. If you declare about it when submitting your order, the Products can be sent to you at your own risk and expense through a courier service. Shipments will be made daily, except Saturdays, Sundays and holidays. The shipping cost is the same for shipping throughout Greece and varies only depending on the weight of the Products you ordered.
The time of shipment of the Products is subject to reservation regarding the availability of those ordered in the warehouses of the Store as well as to reasons of force majeure (eg bad weather conditions, strikes, etc.), in which case we will inform you via email or phone in order to let us know if you wish, under these circumstances, the completion of your order.
2.5 Prices of products sold
The prices listed in the relevant catalogs next to each product include VAT (24%). These prices refer to the quantities that are available in the company’s warehouse, while the Company reserves the right to adjust the prices.
2.6 Withdrawal – Product Returns – General Return Terms
Returns are accepted within 14 days from the date of receipt, with a return to the eshop or Ermina Brunella store.
The product or products must be in the condition in which you received them, have not been used, worn, soiled or are in any condition other than their original condition.
In case of return to the eshop it is necessary to inform us by email about the return. During a discount period the discount items are changed only with discount products, as well as the products that are on Offer throughout the year are changed only with products of the same category. Returned products can be changed to another item, size or color, or refunded. We refund the amount of the value of the product, including discount products. Returned products are your responsibility until they reach us. Make sure they are properly packaged and can not be damaged during transport. Purchases made with gift cards or sent as gifts can be exchanged for other products, but can not be redeemed for cash. Returns we receive outside of our policy terms will not be accepted.
2.7 Return of the product to the eshop of Ermina Brunella
In case you want to return a product, please first contact the Customer Service Department at [email protected] stating your order number, the product or products you wish to return and the reason for their return.
2.8 Return of defective product
All Ermina Brunella products undergo strict quality controls. However, if you encounter a problem and the product you received is defective, you should follow these steps:
-Contact us at 210.3219831 or 6944865471 or send us an e-mail at [email protected]
-Fill in the attached Return Form that you have received with your order.
-Insert the return form together with the product you wish to return in safe packaging-Call the transport company and return the parcel to the address Diomeias 10 Syntagma, 10563.
Ermina Brunella will either replace your defective product with a new one (depending on stock) or refund your money.
In case of replacement, we will need 3-5 working days from the receipt of the return so that the process and shipping of the new product is completed.
In case of refund, it will depend on the payment method with which the initial purchase was made. That is, cash on delivery will be refunded to the bank account you stated on the return form, credit / debit card payment will be refunded to your card and similarly PayPal payment will be refunded to your PayPal account.
Once we receive your return, the refund procedures will begin. The way the refund is made depends on the payment method you have chosen. Thus, the amount will be refunded either by canceling your credit card charge, or by refunding via Paypal, or by depositing the amount within seven (7) working days in the bank account that you will indicate to us as long as you have paid with pay on delivery. We will refund the amount corresponding to the value of the products and any shipping costs.
The Company takes all necessary measures so that this Website is a safe environment for users, providing them with valid, reliable and up-to-date information. However, each user remains fully responsible for assessing the correctness of the content posted on the Website, regardless of whether the information is provided by the Company or a third party. Therefore, the Company is not liable and does not bear any responsibility for any risk or damage (positive / negative) suffered by the user from the use of the content of this Website.
4. Third Party Websites
This Website may provide hyperlinks to third party websites. The Company is not responsible for any damages that may arise from users browsing third party Websites as they remain fully responsible for the evaluation and use of the content posted on these Websites. The Company reserves the right to remove the relevant links from this Website at any time, in its sole discretion.
5. Intellectual - Industrial Property - Prohibition of Republishing
All content of the Website, including information, services of distinctive titles, trademarks, images, graphics, photographs, drawings, texts, etc. is the intellectual property of the Company and is protected by the Greek Union law on intellectual and industrial property as well as relevant international conventions. Accordingly, the name, images, logos and insignia listed and describing this Website under the trademark or the Company’s products or services, constitute assets of the Company and are protected by the relevant trademark legislation. In any case, their appearance and display on this Website should in no way be construed as a transfer or assignment of their license or right of use. It is forbidden to copy, digitally record and mechanically reproduce, transfer, download, resell or create a derivative work based on this content or mislead the public about the actual provider – administrator of the website.Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of the Company or any other copyright holder.
7. Cookies Policy
8. Obligations of Users
· Use the content of the Website in such a way that the rights of third parties (individual and social rights) are not violated, their personality is not violated or their privacy is violated and in any case it is not against the law and useful and commercial morals,
· Do not mislead anyone as to the origin of the content of the Website and do not damage in any way, the reputation of the Company.
· Do not install, promote or / or make available content that contains viruses or any other electronic code, files or programs designed to interfere with, corrupt or restrict the operation of any software to prevent the use of the Website by other users.
9. Dispute Resolution
10. Changes to the Website